Travelling SA, COVID-19, Cancellations, Bookings & You

COVID-19 - Coronavirus 2019

What you need to know when travelling and making bookings regarding COVID-19. We are sure that the issue will get under control and things will return to 'normal', it is only the when that is unknown

What to do when travel is booked and the covid-19 threat is still current

With the serious concerns that COVID-19 is causing around the world, we would like to re-emphasize our commitment to the health and safety of all our guests and staff during this time.

We acknowledge that there are and will be travel restrictions and travel cancellations with changes and implementations occurring daily.

We are monitoring the situation closely and following the guidelines of the global and local health authorities to ensure that we are vigilant and prepared to address the current circumstances.

Before You Travel

Learn more about the Coronavirus so you have a greater understanding of what it is and what we are dealing with. This is a sensible, educated perspective of what it is and what you can do to defend yourself against it. Some sound advice from Dr. Eric Berg.

CORONA CANCELLATION POLICY

EFFECTIVE 16 MARCH 2020 UNTIL FURTHER NOTICE

Existing bookings:
  1. Confirmed bookings for which we have received a deposit or full payment, will be secured should you decide if it unsafe to travel.
  2. Bookings can be amended up to 12 (twelve) months from the original arrival date. Please note only one amendment to travel dates may be made and should the season change to a higher rate season most lodges will honour the rate already paid and keep the same rate even if you travel in 2021.
  3. In the event that you do not travel within 12 (twelve) months of the original arrival date, the deposit would be forfeited – always assuming the Corona Epidemic has been contained by then.
  4. Any travel changes to bookings within 14 (fourteen) days of the travel period will incur 100% cancellation fees.
  5. The above will only apply if we have received the required deposit or the full payment to confirm your reservation.
New bookings:
  1. Any bookings made from 12 March 2020 will be subject to the following Special Conditions.
  2. No deposit will be required at the time of booking.
  3. 4 (four) weeks prior to arrival a 50% deposit will be required to confirm the reservation.
  4. The balance of 50% will be required on arrival.
  5. If a booking is cancelled within 4 (four) weeks of arrival a 50% cancellation fee will apply.
Exceptions:

We will have the following exceptions where bookings are cancelled within 14 days of travel, whereby clients will be offered the same deferral policy as above:

  1. If the country of the clients’ residence prevents the client from leaving (for example, Italy and China’s current lockdown situation),
  2. If South Africa issues an inbound travel ban, banning clients from entering, or forcing arriving clients into quarantine.
Refunds:
  1. In order for us to ride out this global epidemic storm as a privately owned travel & tourism business, we are unable to offer any refunds at this time.
  2. We trust that our partners and guests understand our situation; we are doing all we can to work with our guests and partners to find mutually agreeable solutions.
  3. This step is necessary to ensure that our business can continue to operate through these difficult times so that we will be here for you when the storm blows over.
  4. We reserve the right to make changes to these new terms and conditions at any time and will send out notifications.
  5. As soon as the Corona Virus epidemic has been contained we will revert back to our original terms and conditions for bookings.

It is essential that travellers take out good and comprehensive travel insurance.

In conclusion, we urge all guests choosing to travel at this time to please follow all possible protective hygiene procedures during their journey to ensure their own safety and the safety of our staff and other guests.

We sincerely hope that these circumstances improve shortly and would like to thank you for your loyalty, support and communication.

We will keep you updated on any changes in this situation and look forward to having your guests on board with us soon.

“Postpone your trip don’t cancel”

For more information, visit the World Health Organization and the National Institute of Communicable Diseases (NICD). Keep yourself informed and adopt these basic protective measures from the World Health Organization.